FAQ

1. What documents are needed to Send or Receive money?

An Original Valid ID
Additional documents may be required for compliance purposes if requested by the compliance department based on the amounts and transaction repetitiveness

2. How to Send Money?

• Locate the nearest WHISH MONEY agent
• Provide the operator necessary information and documents:
  - Sender Details: name, address, phone number
  - Valid ID
  - Receiver’s first and last name
  - Amount to be transferred
• Sender signs on a Money Transfer Form, and get a receipt showing the LTN number of 12 digits which must be given to the receiver along with the sent amount and the name of the sender

3. How to Receive Money?

• Locate the nearest WHISH MONEY agent
• Provide the operator necessary information and documents:
  - LTN number
  - Valid ID
  - Sender’s first and last name
  - Approximate transfer amount
• Collect the amount and sign of the Money Transfer Form

4. What are the general terms and conditions for Money Transfer?

• Sender and Receiver to be aged 18 years or older
• Sender and Receiver must present a valid ID or passport
• Minimum sending amount per transaction is 3,000LBP
• Local WHISH MONEY transfers can only be collected at WHISH MONEY agents

5. How to Cancel a Transaction?

• Locate the nearest WHISH MONEY agent
• Provide the LTN number
• Present the original receipt of the money transfer form given when you transferred the amount
  – cancellation can only be executed if the transfer has not been collected yet.
• Specify cancellation reason
• Sign on the cancellation form
• The agent will submit the cancellation requested through the software and wait for WHISH MONEY back-office approval.

Once approved, WHISH MONEY agent, will pay back the amount as mentioned on the new WHISH MONEY money form.

Count the money and sign on the WHISH MONEY money form.

6. How to locate a WHISH MONEY agent location in Lebanon?

Check the locations on the website, click here.

Call us on + 961 1 788 999 or drop us a WhatsApp message on +961 1 788 999

7. How to know if the transaction sent has been collected?

An SMS will be received once transaction is collected by the receiver

For more info Call us on + 961 1 788 999 or drop us a WhatsApp message on +961 1 788 999

8. What types of IDs are accepted to Send or Receive money?

• For Lebanese Nationals:
  - Lebanese ID
  - Valid Passport
  - Valid Civil Registration document ( less than 6 months)
  - Army ID
• For Non Lebanese Nationals:
  - Valid Passport
  - Valid Residence Permit
  - UN ID
  - Palestinian Refugees card
  - Syrian ID
  - Diplomat ID

9. How much money can I transfer?

Local transaction limit is between 3,000LBP and 15,000,000LBP (for transactions above 4,500,000 LBP compliance conditions apply)

10. Who is able to pick up the money I sent?

The beneficiary must be present in person with a valid ID matching the name of the recipient and knowing transaction details: LTN number, sender’s first and last time, approximate transaction amount

11. How much it will cost me to send money inside Lebanon?

Click here to check local money transfer fees

12. How to become a WHISH MONEY agent?

Click here to fill the required field and our representative will call you
Or call us on + 961 1 788 999

13. What other services are available?

To know more about WHISH MONEY services, click here

14. Do you provide international money transfer services?

International money transfer is available through GCC and UREMIT currently