WOO CASH SAL is a Lebanese joint stock company established in 2019, based in Lebanon Raoucheh +961 (1) 788 999, licensed and regulated by the Central Bank of Lebanon under license no. 42/5/19 and subject to the Lebanese applicable laws.In January 2021, WOO CASH SAL changed its name to WHISH MONEY SAL.
This Service Agreement (the “Agreement”) governs the use of WHISH MONEY Transfer service (the “Service”), represented by WHISH MONEY S.A.L. (“WHISH MONEY”) or any of its legal agents operating on behalf of WHISH MONEY (the “Agents”) on Lebanese territory. The following constitute the Terms and Conditions of WHISH MONEY Transfer Service (“Terms of Service”).
By using this Service, the Sender and Recipient of the money enter into this Agreement with WHISH MONEY or the Agents in accordance to the Terms of Service set forth herein.
Local Money Transfers may be sent and received at any of the WHISH MONEY agent locations on the Lebanese territory. Monetary funds are to be presented by the Sender to WHISH MONEY or the Agents solely in cash (LBP or USD). A Money Transfer must be paid out to the Recipient in the same currency in which it was sent. The maximum amount for a single Money Transfer sent by the Sender may vary. A Money Transfer sent in favor of the Recipient may be available within a few minutes after the transfer has been completed, taking into account the receiving WHISH MONEY or Agent’s opening hours.
The Recipient must show the following documentation in order to access the monetary funds transferred to him/her:
a.
Documentary evidence of his/her identity; an identification document is a document that confirms the identity of the Sender and the Recipient of the Money Transfer in accordance with Lebanese legislation. WHISH MONEY or the Agent shall check the Sender and the Recipient’s identification according to the requirements under Lebanese law;
b. Details about the LOCAL Money Transfer required by WHISH MONEY or the Agents:
c.
When sending money the Sender needs to present an agreement between the Sender and WHISH MONEY or the Agents which is in favor of a Recipient – the Send Money Form. The Receive Money Form for a Money Transfer is a document handed to WHISH MONEY or the Agents which contains the required details for a Money Transfer and forms the basis of the receipt of a transfer by the Recipient. WHISH MONEY and the Agents shall not carry out a comparison of the Send Money Form against the Receive Money Form to verify the address given for the Recipient. According to the Lebanese applicable laws, Money Transfer entities are prohibited from engaging in business with certain individuals, in accordance with the requirements set forth under the noted laws. WHISH MONEY and its Agents must screen all its customers, Senders and Recipients of monetary funds, in each transaction related to its Services against lists of names provided by the Lebanese Government, specifically the Special Investigation Commission (SIC), or any other list concerning Laundering of Money, money obtained by criminal means, and Financing Terrorism as defined under the Lebanese law. In case a potential reasonable match is identified, WHISH MONEY must research the customer to determine if the entity matched is in fact the one on the relevant list. In the event that the matter necessitates further investigation, WHISH MONEY and the Agents reserve the right to require customers to provide additional documents or information, which might cause a delay in the time of Service stated in clause 1 of this Agreement.
Before sending the Money Transfer, the Sender must familiarize himself/herself with the information on the payment terms for Money Transfer, including, but not limited to applicable restrictions and limits on the receipt of Money Transfers. This information shall be displayed and obtained from all WHISH MONEY locations and Agents. Furthermore, fees are required to be explained in written form to each customer regarding the executed transactions prior to the completion of the payment order of each transaction. The Sender shall bear all fees for the LOCAL Money Transfer which shall be mentioned on each WHISH MONEY receipt. When the monetary funds are sent, the Sender confirms that s/he is familiar with the payment terms for Money Transfers.
An SMS notification may be sent to the mobile phone number provided by the Sender to indicate that the transaction has been collected by the Recipient.
WHISH MONEY or the Agents shall refund the principal amount of a LOCAL transfer upon the approval of the Receiver.
WHISH MONEY shall be responsible and liable for the gross negligence and willful misconduct of its employees and Agents, as well as for any counterfeit, fraud and other related issues that may occur at any WHISH MONEY or Agent location. In no event shall WHISH MONEY or its Agents be liable for any indirect, special, incidental or consequential damages.
Each transaction’s information is confidential. The Sender should not share such information with any third party, other than the intended Recipient. The Sender is cautioned against sending money to a person s/he does not know. In no event shall WHISH MONEY be liable should the Sender communicate transactional data or information to any third person other than the intended Recipient. Also, in the event that the Sender chooses to send an LOCAL transfer in order to pay the Recipient for buying goods or rendering services, WHISH MONEY does not guarantee the delivery of the said goods and/or services even if the transfer was fully paid to the Recipient.
Each customer’s personal information (“Information”) is processed under the applicable Lebanese laws and is controlled solely by WHISH MONEY. WHISH MONEY uses information provided in the LOCAL transfer instruction, together with other information collected or generated during the course of validation, including but not limited to, transaction and loyalty program details, transaction history and marketing preferences, for the purpose of providing the requested services including but not limited to; administrative services, customer service, payment confirmation, user validation, fraud prevention, product/business development and other activities. WHISH MONEY shall hold and retain the information that the Sender provides about the Recipient of the LOCAL transfer service which is necessary to complete the transaction (The “Third Party’s Information”) in order to execute the transaction. In case the Sender does not provide the relevant information, WHISH MONEY would be unable to execute the LOCAL transfer, or other requested services, and shall stop the transaction.
WHISH MONEY retains information regarding the marketing preferences of the customers and Sender transaction history based on WHISH MONEY’s record retention schedules for no longer than it is necessary for the purposes for which the data were collected and in compliance with applicable Lebanese laws.
WHISH MONEY shall not disclose customer information to any third person other than its officers, employees, agents unless the disclosure is required by the law. WHISH MONEY may disclose customers’ information and Third Party’s Information (Both referred to as “Restricted Information”), to other third parties, where reasonably necessary, for the purposes of prevention and detection of crimes, prosecution of offenders, for national security or when required by law. The customer consents to the transfer of Restricted Information inside Lebanon. The Restricted Information shall be transferred for the purposes indicated in these Terms of Service in order to enable WHISH MONEY to provide the LOCAL transfer service and additional services. The categories of data transferred are personally identifiable information, contact details and information related to LOCAL transfer, transaction history, and any other Restricted Information supplied by the customer. Each customer has the right to access and ask for a copy of his/her information for which WHISH MONEY Head Office may charge a small sum to the extent permitted by the applicable Lebanese law. The customer may also correct, erase or block information which is incomplete, inaccurate or out-of-date.
WHISH MONEY reserves the right to change these Terms of Service or any offered services without notice.
Customers may call the number listed below, to inquire about the address and operating hours of nearby locations, along with other inquiries.
WHISH MONEY SAL - Capital: LBP 5,000,000,000.00 Fully Paid - CR: 1025527-Beirut - MOF: 3558264 - Central Bank License: 42/5/19
Lebanon, Beirut, Australia Street, Carlton House Bldg., Ground Floor - Tel +961 1 788 999 - Fax + 961 1 788 999 Ext. 669 – whish.money
1.Sender | 2.Phone Number | 3.Address | 4.Receiver | 5.Beneficiary | 6.ID Type | 7.Source of fund | 8.Time&Date | 9.Amount | 10.Commission | 11.Total | 12.Reason of transfer | 13.Reference | 14.Agent Name | 15.Agent Reference | 16.User Name
This Agreement, constitutes the entire agreement and understanding between the WHISH MONEY and the Agents and their customers and supersedes any and all prior statements, agreements and understandings, oral or written, relating to the Service.
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